Menu

FAQ

Why outsource my file?

BUNKER has the ideal conditions to store documentation. In addition to being an ISO 9001: 2015 certified company for Custody and Digitization services, its facilities were built to the United States NFPA Standard.

Is it safer to keep my documents in BUNKER than in my own facilities?

Sure, BUNKER has an early fire detection system, a fire suppression system with in-rack-sprinklers. In addition to this, its tilt-up construction method makes BUNKER have an anti-seismic structure and in a non-floodable area.

How do I know what to scan?

Ideally, documentation that is frequently consulted should be digitized. We do not recommend the digitization of historical data just to have a back-up, since the projects are expensive and in many cases the client ends up consulting only 10% of the digitized documentation.

What can I do if I have information that is already out of date in BUNKER?

Through our web platform you can validate the year of validity of your documentation, allowing you to identify the boxes that have obsolete documentation. Proceed to select the boxes that are suitable for destruction and request the service.

I need an urgent document and it is in BUNKER, what do I do?

Through our web platform, you can select the box that contains the desired document and select if you would prefer the document to be sent to your office, if you will consult BUNKER or if you want to receive it digitally. You must mark the urgent priority.

Am I paying for dedicated space for my documents?

In BUNKER the boxes are stored in random positions. This is due to the objective of mitigating risks in the event of any loss and guaranteeing the confidentiality of the information.

My processes generate excessive paper, what can I do?

This is the ideal time to learn about a document management tool for these purposes. At BUNKER we represent Laserfiche, a robust ECM (Enterprise Content Manager) for the implementation of process automation in a paperless environment.

I have no idea how many documents I am going to keep, how can I get a quote?

You can call our phone (809) 537-5335 ext. 204 and request a survey of your documentation to obtain a quote; Another option is to communicate through the email of ventas@bunker.com.do and request a survey. This survey is completely free.

How do I request the documentation custody services that I want to consult?

Through our web platform, you can select the boxes you want and add to the cart, indicating the priority of the request.

How are the documents destroyed?

BUNKER shreds documentation with a cross-cut style industrial shredder. The residues resulting from the destruction are confetti type.

Is everything I have in custody BUNKER digital?

No, what is in Custody is uploaded to the web platform and you can view the descriptions of the contents of the box. If you want to digitize, you must request the service so that it can be quoted. You can call (809) 537-5335 ext. 204 or send an email to ventas@bunker.com.do